OUR APPROACH

Sky Burq‘s approach is based on the principle that the highest quality security services can only be provided through an uncompromising standard of work, continuous efforts to improve, extensive and ongoing training and the hands-on approach of our management.
Our clients value the Sky Burq, difference that we are very proud to create – “Doing the right thing the first time and every time”.

A Culture of Excellence
Since 2004, Sky Burq Security Services has raised the benchmark for itself while also leading the security services industry by consistently being the gold standard. Our continuing success and desire to exceed our own high standards are drawn from our deep rooted culture of excellence.
A culture based on strong work ethics along with dynamic, progressive and innovative company policies and procedures.
Our intentions are to build long-term beneficial relationships with clients and that reflects in our customer retention rate, believed to be the highest in the industry. Our efforts and service levels are acknowledged and applauded both by our clients and security industry experts.
We truly believe that our clients deserve nothing but the best and we ensure that they experience the “Sky Burq Culture of Excellence” in all their dealings with us.

Our Customer Service Philosophy
At Sky Burq we believe that for any organization its greatest assets are truly its clients, hence our commitment to customer service is as strong as it is to safeguarding and protecting our clients’ assets. It reflects in our 24/7 Customer Service Centre (CSC), and dedicated Client Relations Manager, a single point of contact, 24/7, for our clients, for day-to-day issues.

Client Relations Managers look after our clients’ interests and security personnel that are assigned under the contract. In order to ensure that we serve our clients best, the Client Relations Manager can call upon the support of the Chief Operations Officer and the expertise of other Senior Management as and when required. Each Relation Manager looks after a maximum of 25 clients, an impressive ratio compared to others in our industry.

The Client Relation Manager is also supported by a team of Patrolling Supervisors that makes both scheduled and unscheduled site visits 24/7 to ensure our performance meets or exceeds our clients’ expectations and our quality assurance processes are indeed being followed and implemented.